BUILDRAIL Privacy Policy

BUILDRAIL helps residential contractors capture walkthrough notes, photos, emails, project details, proposal drafts, crew briefings, homeowner updates, and reusable scope language. This Privacy Policy explains what information we collect, how we use it, and how to contact us.

Information we collect

We may collect the following information:

• Account information, such as your name and email address.
• Business information, such as company name, trade, project type, and trial request details.
• Project information you provide, including customer names, addresses, field notes, voice transcripts, photos, emails, scope details, proposal drafts, and related project memory.
• Technical information, such as browser, device, usage events, error logs, and authentication/session data.

How we use information

• Provide, operate, and improve BUILDRAIL.
• Create project memory and generate contractor-controlled drafts.
• Support field trials, onboarding, troubleshooting, and account access.
• Protect the product from abuse, unauthorized access, and fraud.
• Communicate with you about your trial, account, or support requests.

AI-generated outputs

BUILDRAIL may use AI services to process project information you provide and generate drafts such as proposal language, crew briefings, homeowner updates, and scope suggestions. Outputs are drafts and should be reviewed by the contractor before use.

How we share information

We do not sell your contact information. We may share information with service providers that help us operate BUILDRAIL, such as hosting, database, authentication, email, storage, analytics, and AI processing providers. These providers are used to run the product and support your account.

Customer and homeowner information

You are responsible for ensuring you have permission to upload or process homeowner, project, jobsite, or customer information in BUILDRAIL. Do not upload sensitive information that is not needed for the project workflow.

Data retention

We retain information for as long as needed to provide BUILDRAIL, support your account, comply with legal obligations, resolve disputes, and improve the product. You may contact us to request deletion of account or project information.

Security

We use reasonable technical and organizational measures to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

Your choices

You may request access, correction, or deletion of your information by contacting us. You may also stop using BUILDRAIL at any time.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date or provide notice where appropriate.